Refund Policy – VertixPath
At VertixPath, we are committed to delivering high-quality digital services and ensuring your satisfaction. Please read this Refund Policy carefully to understand how refunds are handled.
1. Satisfaction and Deliverables
We take pride in our work and aim to meet your expectations. If you are not fully satisfied with the services delivered, please contact us so we can address your concerns. We believe in a fair and reasonable resolution process.
2. When Refunds Are Applicable
Refunds may be considered only in the following cases:
- If we fail to deliver the agreed-upon services within the confirmed timeframe, after approval of all project requirements.
- If there is an internal error on our part that prevents delivery of the service as promised.
3. When Refunds Are Not Provided
Refunds will not be issued in these situations:
- Once the service has been completed and delivered, and the customer has accepted the deliverables.
- If the customer simply changes their mind or decides not to continue after delivery.
- For reasons outside our control (e.g., unresponsiveness, changes in scope after work has begun).
4. How to Request a Refund
To request a refund:
- Email us at info@vertixpath.com with your order details and reason for the request.
- Our team will review your case and respond within 3-5 business days.
5. Refund Processing
If a refund is approved:
- It will be processed through the original payment method used for the purchase.
- Refunds typically take 5–10 business days to be credited by your payment provider.
6. Cancellations
If a service engagement is cancelled before work begins, a refund may be provided. Once work has started, cancellations may be subject to fees or partial refunds based on the work completed.
7. Contact Us
If you have questions or need assistance with a refund, please contact us at:
📧 info@vertixpath.com
📞 +1 708-433-9446, +91 9870502558